Refund or Return Policy:

REFUND POLICY

Return policy for Chanti’s customers.

Customer satisfaction is our top priority. All refunds will remain at the discretion of Chanti’s if you are not completely satisfied with your purchase you can return the product to us and we will refund or credit you – the choice is yours. Please take note that shipping/delivery cost can unfortunately not be refunded or credited as this is costs that can not be reimbursed to us by the Courier company. Item(s) must be returned within 7 days after receiving of goods Item(s) must be unworn or otherwise unused.  Sale and clearance items are not eligible for a refund. The purchase price (excluding delivery charges) will be refunded or credited to you once we have received the returned item back and confirmed that it meets conditions above, so make sure you post it back to us in good time.

You are responsible for any costs associated with returning the item to us. PLEASE TAKE NOTE If Chanti’s is responsible for sending damaged items or items in the incorrect size not ordered by the client, pick up and return delivery costs are covered by Chanti’s as per our return policy.

Please return your items in the original packaging in which your order was delivered. Alternatively, make sure parcels are packed in such a way that it does not get damaged and seal securely.

**Please note, you risk delaying the refund process if the steps outlined above are not carefully followed. In addition, you will NOT be entitled to any refund if returned product(s) are not sent back to Chanti’s in the exact packaging it was received in and in resalable conditions.

Chanti’s also reserves the right not to refund a returned product if the product is returned without its original protective packaging and not safely packed.

Furthermore, Chanti’s will not process a refund on defective or incorrect products should you not have followed the procedures as set out in this Returns Policy.